FAQ
All your questions, answered clearly.
Answers about Lumyeye Pro: the free queries, everyday tools, privacy and subscriptions. A question is missing? Write to us at contact@lumyeye.com.
The most asked questions
Everything you want to know.
Is Lumyeye Pro suitable for blind users?
Yes. Lumyeye Pro provides spoken answers and works with or without a screen reader. On the main screen, tap once without a screen reader, or double-tap with VoiceOver on iPhone. Voice onboarding explains the gestures on first launch.
Does the app listen all the time?
Lumyeye Pro does not listen permanently. Start listening on the main screen with one tap without a screen reader, or a double-tap with VoiceOver. A Vision Live session uses the microphone and camera while active; you can stop the session.
Can Lumyeye Pro read my emails?
You can dictate an email, with a photo or document when needed. It is sent from a Lumyeye Pro address, with your personal address in Reply-To so replies reach your regular mailbox. Lumyeye Pro does not read or manage your inbox.
Why choose Lumyeye Pro?
Lumyeye Pro brings reading, live vision, calls, one-shot email sending, Google Maps, music, calendar, timers and memos into one voice assistant. From your morning briefing to your evening routine, it helps you do more for yourself. Lumyeye Pro costs $16.99/month or $169.99/year.
What features does Lumyeye Pro offer?
Lumyeye Pro adds Live Vision sessions, phone calls, voice SMS and email, Spotify, Google Maps, phone photos, live information, calendar, timers, memos, battery status and a optimized pipeline. Pro is available on iOS 17.6+.
How do I take a photo with Lumyeye Pro?
Say “photo” to trigger capture in Lumyeye Pro. You can then ask for a description or text reading. Response time depends on your phone, connection and request.
How does Lumyeye Pro take a photo?
Activate listening according to your configuration, then say “photo” or “take a photo”. You can ask a question about it: “What is it?”, “Read me the text”, “What color?”.
How much does the free trial cost?
Nothing. No credit card required. Lumyeye Pro: 40 free queries, use them whenever. No account to create on open, your email is only requested at first payment.
Is my data sold?
Lumyeye Pro does not resell your requests or use them for advertising. Providers, processing and retention periods are described in the privacy policy.
What does Lumyeye Pro keep in memory?
On the phone, only the last 20 actions are kept in memory, so the AI can keep the conversation thread. The 21st action auto-pushes out the oldest.
Temporary conversation context is separate from items you choose to keep. Closing the app does not delete saved files or memos. Account, support, billing and technical records follow the periods in the privacy policy.
Conversation memory does not describe all data retention. The policy also explains processing by AI providers and the records needed to operate the service.
Does Lumyeye Pro work offline?
Plan to use an internet connection for AI requests, including reading a photo, identification and Vision Live. Some file operations run locally, but that does not guarantee a complete voice workflow offline.
How do I cancel?
In one step, from the App Store. No questions asked. No retention attempts. You keep access until the end of the paid period.
Which iPhone can run Lumyeye Pro?
Lumyeye Pro requires a compatible iPhone with iOS 17.6 or later. It works with VoiceOver and supports French, English, Spanish and Arabic. For the Classic edition on iOS or Android, see Lumyeye Classic downloads.
Which phone do I need for Lumyeye Pro?
Lumyeye Pro requires iOS 17.6+ on a compatible iPhone. LiDAR measurement remains limited to compatible Apple devices.
Does Lumyeye Pro work with braille?
Lumyeye Pro is designed around spoken requests and answers. Some system dialogs may still require interaction with the phone. If you use a braille display with VoiceOver, test the tasks you need on your own device; Lumyeye Pro does not offer dedicated braille input.
Does the AI make mistakes?
Yes, like any AI. Lumyeye Pro leverages Google's Gemini for vision and OCR, among the best available, but no model is 100% infallible. For critical decisions (medication, ID), human verification is still recommended.
Can I use it for my visually impaired child?
Yes, Lumyeye Pro is designed from reading age (~6-7 years for simple questions). In France, it's eligible for AEEH for blind or visually impaired children via the MDPH.
Is there a version for caregivers?
No dedicated version, Lumyeye Pro is built to make the user independent, so the app lives on their own iPhone. But caregivers can install Lumyeye Pro on their phone to discover how it works before introducing it to their loved one.
How many languages are supported?
Four supported languages for voice interaction: English, French, Spanish and Arabic. OCR reading works for 60+ languages. More spoken languages will be added progressively.
Does Lumyeye Pro replace VoiceOver?
Lumyeye Pro complements VoiceOver. Assistant responses are spoken; the screen reader remains useful for controls and system dialogs. On the main screen, tap once without a screen reader or double-tap with VoiceOver.
Is there a money-back guarantee?
You have 40 free queries on Lumyeye Pro to evaluate. After the first payment, you can cancel anytime from the App Store, you keep access until the end of the paid period.
How do you activate Lumyeye Pro? Do you have to find a button?
On the main screen, tap once without a screen reader, or double-tap with VoiceOver on iPhone. Use the same gesture to interrupt an answer. Phone dialogs, such as confirming a call or sending a text, keep their own controls.
Do I need an account to try Lumyeye Pro?
No. You download Lumyeye Pro and it's immediately usable, no signup, no password, no Sign in. Your email is only asked at the first payment, after the 40 free queries.
Can I email myself with Lumyeye Pro?
Yes. Lumyeye Pro sends mail by voice to any recipient, including yourself. This is the "keep a note" use case: a web search result, a recipe, a photo from earlier, an article read aloud, an object description, you ask Lumyeye Pro to email the content to your address to find later.
Is Lumyeye Pro well integrated with VoiceOver?
VoiceOver support is a design priority. Lumyeye Pro uses its own spoken responses for many tasks, while iOS system dialogs may use VoiceOver. Test the workflows you need on your iPhone and iOS version; behavior can vary by device and settings.
How does the onboarding work on first launch?
Lumyeye Pro has a fully voice onboarding on first launch. A voice greets you, presents the app, explains the gestures (tap or double-tap to speak), and walks you through the main features. You have nothing to read on screen, nothing to tap in a specific order. By the end of the onboarding, you already know how to drive Lumyeye Pro.
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