FAQ
All your questions, answered clearly.
Answers about Lumyeye Pro: the free queries, everyday tools, VIVE Eagle smart glasses, privacy and subscriptions. A question is missing? Write to us at contact@lumyeye.com.
New answer
Does Lumyeye Pro work with smart glasses?
Yes, with VIVE Eagle on iPhone and Android. Your phone can remain asleep in your pocket while the button on the left temple starts or stops listening. Our complete guide covers the workflow, requirements, specifications and limitations.
Read the VIVE Eagle guideThe most asked questions
Everything you want to know.
Is Lumyeye Pro suitable for blind users?
Yes, fully. Lumyeye Pro is voice-driven after a simple tap or double-tap. Its natural warm voice works with VoiceOver on iPhone and TalkBack on Android.
Does the app listen all the time?
No, never. The mic stays off until you trigger listening with a double-tap on screen. No always-on, no wake word that could fire on its own. You decide when the app listens, every single time.
Can Lumyeye Pro read my emails?
No. Lumyeye Pro sends a one-shot email: dictate a recipient and a message, with an optional photo, then send it in one action. It does not read received emails or manage your inbox. Replies go to your regular email address. Reading printed letters and documents with the camera is a separate feature.
Why choose Lumyeye Pro?
Lumyeye Pro brings reading, live vision, calls, one-shot email sending, Google Maps, music, calendar, timers and memos into one voice assistant. From your morning briefing to your evening routine, it helps you do more for yourself. It includes the essentials in Classic, plus these everyday tools, for $2.09 more per month on the monthly plans ($16.99 versus $14.90). You only need the Pro subscription.
What's the difference between Lumyeye Classic and Lumyeye Pro?
Lumyeye Pro adds Live Vision streaming, phone calls, voice SMS and email, Spotify, Google Maps, phone photos, live information, calendar, timers, memos, battery status and a 2× faster pipeline. Pro is available on iOS 17.6+ and Android 9+.
Is Lumyeye Pro really faster than Classic?
Yes, on average 2× faster. Lumyeye Pro uses a real-time pipeline optimized for iOS 17.6+ and Android 9+, with Gemini AI preloading and accelerated local processing. The word "photo" triggers instant capture, no extra step. Lumyeye Classic stays very responsive, while Pro further reduces latency.
How does Lumyeye take a photo?
You tap twice (double-tap) and say "photo" or "take a photo". On Lumyeye Pro, capture is instant. On Lumyeye Classic, the app goes through the iOS native camera. Either way, you can then ask a question about the photo: "What is it?", "Read me the text", "What color?".
How much does the free trial cost?
Nothing. No credit card required. Lumyeye Classic: 30 free queries. Lumyeye Pro: 40 free queries, use them whenever. No account to create on open, your email is only requested at first payment.
Is my data sold?
Lumyeye does not resell your requests or use them for advertising. Providers, processing and retention periods are described in the privacy policy.
What does Lumyeye keep in memory?
On the phone, only the last 20 actions are kept in memory, so the AI can keep the conversation thread. The 21st action auto-pushes out the oldest.
Temporary conversation context is separate from items you choose to keep. Closing the app does not delete saved files or memos. Account, support, billing and technical records follow the periods in the privacy policy.
Conversation memory does not describe all data retention. The policy also explains processing by AI providers and the records needed to operate the service.
Does Lumyeye work offline?
Partially. Fast OCR and simple object ID work locally. Live Vision and conversational answers require an internet connection.
How do I cancel?
In one step, from the App Store. No questions asked. No retention attempts. You keep access until the end of the paid period.
Is Lumyeye Pro available on Android?
Yes. Lumyeye Pro is available now for Android 9 and later. Download Lumyeye Pro on Google Play. It works with TalkBack and supports French, English, Spanish and Arabic.
Which phone do I need for Lumyeye Pro?
Lumyeye Pro requires iOS 17.6+ on a compatible iPhone or Android 9+ on an Android phone. LiDAR measurement remains limited to compatible Apple devices.
Does Lumyeye work with braille?
Lumyeye is a 100% voice app: everything is read aloud. If you use a braille display as output via VoiceOver, Lumyeye stays compatible. No braille input, you speak.
Does the AI make mistakes?
Yes, like any AI. Lumyeye leverages Google's Gemini for vision and OCR, among the best available, but no model is 100% infallible. For critical decisions (medication, ID), human verification is still recommended.
Can I use it for my visually impaired child?
Yes, Lumyeye is designed from reading age (~6-7 years for simple questions). In France, it's eligible for AEEH for blind or visually impaired children via the MDPH.
Is there a version for caregivers?
No dedicated version, Lumyeye is built to make the user independent, so the app lives on their own iPhone. But caregivers can install Lumyeye on their phone to discover how it works before introducing it to their loved one.
How many languages are supported?
Four supported languages for voice interaction: English, French, Spanish and Arabic. OCR reading works for 60+ languages. More spoken languages will be added progressively.
Does Lumyeye replace VoiceOver?
No, Lumyeye complements VoiceOver. You can use Lumyeye without VoiceOver, that's the main idea (natural warm voice, double-tap to speak). But if you use VoiceOver, the two coexist without issue.
Is there a money-back guarantee?
You have 30 free queries on Classic (no credit card) and 40 free queries on Pro to evaluate. After the first payment, you can cancel anytime from the App Store / Play Store, you keep access until the end of the paid period.
How do you activate Lumyeye Pro? Do you have to find a button?
No, you don't have to aim anywhere. A simple tap or double-tap anywhere on screen triggers listening. You ask, Lumyeye answers, then the app auto-sleeps at end of answer. To interrupt an ongoing answer, a single or double tap is enough. The entire screen is the active zone.
Do I need an account to try Lumyeye Pro?
No. You download Lumyeye Pro and it's immediately usable, no signup, no password, no Sign in. Your email is only asked at the first payment, after the 40 free queries. By contrast, Lumyeye Classic offers an optional 1-click Apple or Google Sign-in on open.
Can I email myself with Lumyeye Pro?
Yes. Lumyeye Pro sends mail by voice to any recipient, including yourself. This is the "keep a note" use case: a web search result, a recipe, a photo from earlier, an article read aloud, an object description, you ask Lumyeye to email the content to your address to find later.
Is Lumyeye Pro well integrated with VoiceOver?
Yes, it's a priority. Months of work went into making Lumyeye Pro perfectly fluid with VoiceOver. That said, most interactions go through a natural warm voice (not the mechanical VoiceOver voice), for a more natural experience. The two coexist seamlessly: you can use Lumyeye without VoiceOver, with VoiceOver, or alternate.
How does the onboarding work on first launch?
Lumyeye Pro has a fully voice onboarding on first launch. A voice greets you, presents the app, explains the gestures (tap or double-tap to speak), and walks you through the main features. You have nothing to read on screen, nothing to tap in a specific order. By the end of the onboarding, you already know how to drive Lumyeye.
No question matches your search. Try other keywords or contact us.